FAQs
We strive to make your online shopping experience as easy as possible. If you need further assistance, have a blog idea or simply want to send us your testimonial, feel free to email us anytime - ContactUs@vixietodd.com.
We love hearing from you!
For all collaboration and general media inquiries contact us here
Due To Covid-19 We Can NOT Accept Any Returns or Exchanges on Jewelry Purchased During This Pandemic - No Exceptions!
The Information Below [our industry standard return policy]
Is Void During This Time, Until Further Notice.
All Purchases Are Final
We Must Adhere To The Rules Set By Our Government For Your Safety And Ours.
We Appreciate Your Continued Support And Understanding.
General:
A Note On Covid-19:
First, and above all else, we at VixieTodd hope that you are doing well and staying safe. This is such a scary time for all of us, taking care of our employees and being minful of our customers has always been a top priority and will continue to be well after we are through this. Second, we will be operating as usual until further notice. During the pandemic we are taking every possible extra precaution necessary to ensure that all your jewelry arrives safely and on time.
What Are You Doing To Ensure The Safety Of Staff And Customers?
During this strange and unusual time, we are adhering to all safety measures set by our government, the WHO, and CDC. In doing so, we are able to keep this small business up and running while doing our part to lower the national curve by wearing masks, gloves (while inspecting and packing your boxes), and sanitizing all equipment and surfaces throughout the day.
Gift Card Info:
When you place an order for a gift card, the [you] the customer, receives an email that contains a unique gift card code that you can use online at checkout to redeem its value.
If [you] the customer, wants to buy a gift card for someone else, you have two options - put their email address into the space provided at checkout [so the email with the gift card code will be sent directly to them] when you order -or- you would need to forward the gift card email [you receive after purchase] to the recipient.
Why Just An Email?
We want to be sure we answer each and every one of your questions and address all of your concerns. We receive a Lot of testimonials, questions and requests each day, it's easier for us to sort through and respond to you in a timely manner by organizing it this way.
How Long Should I Wait For A Response After Emailing Customer Service?
As mentioned before, we receive a lot of questions/comments/testimonials every day and we do our best to get back to all of your inquiries within a 48 hour period (via email).
*Please note that this time-frame may be extended during holidays and immediately after launches*
(Also, be sure to check your spam folder for responses! Sometimes messages will be diverted there.)
Who Are The Models In Your Pics?
The lovely women and men featured in VixieTodd, are close family and friends. We ask that you please respect their privacy and refrain from any/all harmful comments. Negativity is Not welcome here or on any of our social media outlets. I Love the diversity in color and size of everyone involved. They are a reflection of all of you - No two people are alike. And that is a Beautiful thing!
How Often Do You Restock?
We aim to restock just about every week; but restock dates can vary greatly depending on product availability.
How Can I Find Out About Restocks?
Restock information will always be posted on our social media outlets and displayed on our home screen.
How Should I Care For The Pieces I Buy?
Please refer to our Care page. It'll give you all the information you need to know to keep your pieces looking fresh and new!
Shipping:
How Does My Package Ship?
We ship all our orders USPS priority mail. If you have Any questions or concerns please send an email before placing your order.
I Placed And Order. When Will My Package Arrive?
Shipping Times During Covid Could Vary!
We're doing our best to make sure your packages arrive on time, but these days we're seeing more delays than ever before. We ask for your paitence and understanding as this is frustrating for all of us when things don't go according to plan. We're working closely with our local post office to get your baubles to you within the standard time frame listed below:
All packages ship via USPS. The processing time for orders is 3 - 5 business days. After that, delivery time within the United States is 3 - 7 days, and 15 - 20 business days internationally. Please Keep In Mind that during holidays or launches, this time may vary.
Thank you for your patience!
Returns:
*ALL SALES ARE FINAL*
That being said, our policy (for damaged or defective items) lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.
To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging AND a photo of the original, unused item MUST be submitted via email (ExchangesOrReturns@vixietodd.com) upon your request for a return/exchange PRIOR to shipping anything back to us.
Several types of goods are exempt from being returned.
Non-returnable items:
Gift cards
Earrings (for sanitary reasons) cannot be returned.
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
*Include your order number in the email for faster service*
**Please DO NOT send your purchase back without receiving confirmation from a VixieTodd representative.**
There are certain situations where only partial refunds are granted: (if applicable)
An item that is returned more than 15 days after delivery - Only with consent.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund [upon inspection].
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund after 7 - 10 days, first, check your bank account [again].
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at ExchangesOrReturns@vixietodd.com.
Exchanges (if applicable)
*ALL SALES ARE FINAL*
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ExchangesOrReturns@vixietodd.com and we will then provide you with our forwarding address.
- Please include your order number for faster service
*Note: out of stock items are not subject to exchange but may be eligible for store credit up to the amount of your returned item or a refund of purchase [return shipping is to be provided by you, the customer. Your original shipping costs will also be deducted from the refund, if applicable].*
Sale items
*Only regular priced items may be refunded, unfortunately sale items Can Not be refunded.*
Shipping Exchanges/Returns
To return your product, you should mail your product back in its original packaging AFTER contacting us at ExchangesOrReturns@vixietodd.com. We will then provide you with further instructions and our 'returns' address.
*You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.*
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping any item[s] over $50, you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise there's no guarantee that we will receive your returned item. We are not responsible for lost, untraceable, stolen or (in any way) not received item[s].
Privacy & Security:
Thank you for shopping with us! We understand that privacy and security while shopping online is very important and what's important to you is important to us. So, please review our privacy policy to understand how your information is used by our company.
[More on this at the footer of your checkout page]
What Information we collect and how we use it:
When you fill out any form - subscribe to or place an order on our site, we collect information from you. You may be asked to enter your name, email address, mailing address, social media handle or credit card information.
We use your information to process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent.
We also will never disclose, sell, trade or transfer (in any manner) any of your personally identifiable information to outside [third] parties.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order, enter, submit, or access your personal information.
Security for all personally identifiable information is extremely important to us. We store your personal information securely, and use special procedures designed to protect the information we collect from loss, misuse, unauthorized access or disclosure, alteration or destruction. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted in our payment gateway Only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. We may also release your information Only when it has been ordered by a Court of Law, Law Enforcement Agency, or Government Agency; as well as to protect our site policies and to protect our and others rights. This will further enhance the safety of your online shopping experience. VixieTodd will never ask for sensitive information, credit card numbers, etc., via email.
Please Note: email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.
Customers who sign up for our email list will receive notices of sales, product launches, social media updates, giveaway information or any other news related to VixieTodd. Your email is not shared with third parties. We do not sell, rent, or share your email address with other companies or individuals unrelated to VixieTodd. If you would like to unsubscribe from our email list, please email ContactUs@vixietodd.com.
By using our site, you consent to our online privacy policy. We reserve the right to modify, alter or otherwise update this Privacy Policy at any time.
Terms & Conditions:
Use of the Website
Your continued use of our Website constitutes your agreement to follow and be bound by our Terms of Use.
More on our Terms and Conditions/Privacy and Return Policies upon checkout [footer].